At Velmora Global International, we understand that handling the repatriation of a deceased family member involves managing highly sensitive files and personal records. We are committed to protecting your privacy and securing all data transmitted to us for consular, flight, custom, and medical clearances.

1. Information We Collect

To coordinate repatriation services effectively, we must gather mandatory files and records, including:

Deceased's original passport scans and identity documents.
Official cause of death certificates and coroner logs.
Next-of-kin authorizations and signed power-of-attorney documents.
Embalming logs, quarantine reports, and sanitary health clearances.
Contact details, including phone numbers, emails, and address directories.

2. How We Use Your Information

Your information is used solely to facilitate legal clearances, consular stamps, customs releases, and airline dispatch coordination. Specifically, we process records to:

Submit filings to foreign embassies, consulates, and local municipal registries.
Obtain clearances from port health officers (APHO) at destination airports.
Book cargo spaces and airway bills with partner airlines under code HUM.
Keep next-of-kin updated on routing timelines.

3. Information Sharing & Disclosure

We do not sell, rent, or lease your files to any third parties. Your details are shared strictly with authorized stakeholders required to complete the repatriation chain, such as diplomatic staff, local registrar offices, air freight offices, and airport ground dispatch handlers.

4. Data Security

We implement advanced technical safeguards to protect your files. All medical records, consular applications, and scanned identities are stored in secure directories and deleted once clearances are completed and files are formally processed.

5. Your Rights

Next-of-kin retain the right to request a summary of the data we hold, modify records, or request complete deletion of files from our database directories at any point during or after coordination.

6. Contact Us

If you have any questions about this Privacy Policy or data handling protocols, please reach out to our desk:

Email: info@velmoraglobalinternational.com
Emergency Hotline: +91 8800505926