Emergency 24/7 Repatriation Desk: +91 8800505926
Worldwide Repatriation Services
Logistical Journey Map

The Repatriation Journey

Understanding the clear, phased administrative and shipping workflow required to safely transport remains across borders.

5Phases
Rigorous Tracking Checkpoints
100%
Airline Standards Met
24/7
Continuous Case Updates
15Min
Case Intake Setup
Emergency Protocol

When Death Occurs Overseas

Connect with Velmora Global International at +91 8800505926 for immediate 24/7 assistance. We coordinate the entire 8-step protocol to bring your loved one home.

1

Initial Inquiry

Notify our 24/7 Operations Desk immediately. We initiate file registration.

2

Consultation

Detailed assessment of legal rules, flight cargo bookings, and customs options.

3

Safe Transfer

Securing remains and transferring them to a local certified preservation facility.

4

Preservation

Certified sanitary prep and clinical embalming under IATA guidelines.

5

Documentation

Obtaining consular visas, death registries, and exit transit clearances.

6

Casket Fitment

Placement inside a hermetically sealed zinc outer coffin shell.

7

Repatriation

Airport health clearances and boarding onto global flight schedules.

8

Handoff Support

Import custom clearances at destinations and handoff to families.

Phases of Coordination

How We Manage Your Case

From initial hospital dispatch to cargo airport handoff, we handle every detail so families can focus on grieving.

1

Case Intake & Registration

We gather the deceased's passport details, death notification logs, and next-of-kin letters. Our New Delhi team initiates local embassy notifications and reserves urgent mortuary holds.

2

Custom Clearance & Translation

We dispatch legal runners to embassies to secure death registration stamps, passport cancellations, and consulate NOC certificates. If required, certified translation of coroner records is processed.

3

Sanitation, Embalming & Casket Sealing

Our certified medical partners perform sanitation and embalming in compliance with WHO standards. Remains are secured in a hermetic zinc liner inside a high-grade wooden casket.

4

eCARe & APHO Clearance Filings

For India entries, documents are uploaded directly to the Government eCARe portal. We secure pre-approvals from Airport Health Officers (APHO) to guarantee instant clearances upon flight landing.

5

Cargo Freight Booking & Handoff

We secure space on key commercial cargo airlines (Emirates, Air India, BA) under climate-controlled conditions. The casket box is delivered to customs terminals for security scanning and boarding.

Information Checkpoints

Intake Document Checklist

Gathering these files helps us determine the fastest route and approximate cost quotes immediately.

Passport Scan

Deceased's original passport scan and physical photo ID scans of the authorizing next-of-kin.

Coroner Certificate

Official cause of death certificate (must state cause of death is non-infectious/non-infective).

Authorization letter

Signed next-of-kin authorization form authorizing our New Delhi office to handle clearances.

Embassy Clearances

Aviation Packaging Standards

Before boarding caskets on flights, airlines require hermetic seals and custom outer wooden boxes.

WHO Health Seals

Embalming certificates issued by registered doctors in compliance with WHO quarantine instructions.

Hermetic Zinc Liner

Caskets must be sealed airtight (hermetically sealed) to prevent pressure leaks inside planes.

Consular Stamps NOC

Embassy passport cancellations and death NOC stamps managed by daily runner dispatches.

Do You Have a Case to Register Now?

Speak directly with a Senior Repatriation Officer. We will assess current locations, flight networks, and municipal regulations to begin work instantly.

Call Operations Desk Intake Checklist